Last Updated: October 28, 2026
This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking and related terms applicable to purchases made through powsx.shop, operated by RED CAT DA.
Please review this Policy before placing an order.
Nothing in this Policy limits mandatory consumer rights under applicable Norwegian, European Union or European Economic Area law.
1. Shipping Destinations
We deliver to countries and regions supported during checkout.
Available delivery destinations are determined by the countries and regions that customers can select and successfully use as shipping destinations during checkout.
Shipping availability may depend on the destination, postal code, product availability, carrier coverage and applicable legal or logistical restrictions.
If a destination cannot be selected or an order cannot be completed for that destination, delivery is not available for that order.
2. Shipping Costs
We offer free standard shipping to all supported delivery destinations, with no minimum order value.
The standard shipping charge is zero in the applicable checkout currency.
Customers can review the available shipping options and applicable charges before completing their orders.
3. Order Processing Time
Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.
Business days generally exclude Saturdays, Sundays and applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may occasionally take longer during periods of unusually high order volume or other exceptional circumstances.
4. Estimated Delivery Time
Our normal estimated delivery schedule is:
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Order Processing: 1–2 business days.
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Transportation: 5–7 business days.
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Total Estimated Delivery: 6–9 business days.
The transportation period begins after the order has been dispatched and does not include the initial processing period.
These timeframes are estimates, not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier and circumstances affecting transportation.
5. Delivery Estimates and Delays
Delivery may occasionally be delayed because of:
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Carrier congestion.
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Customs processing.
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Public holidays.
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Severe weather.
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Transportation disruptions.
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High shipping volumes.
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Incorrect or incomplete delivery information.
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Local delivery restrictions.
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Other circumstances outside our reasonable control.
We will make reasonable efforts to arrange delivery within the estimated timeframe.
Mandatory consumer rights concerning delayed delivery remain unaffected.
6. Shipping Confirmation
Once an order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.
Where available, the confirmation may include:
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Carrier name.
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Tracking number.
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Tracking link.
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Dispatch date.
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Other relevant shipping information.
Customers should ensure that the email address provided during checkout is accurate.
7. Order Tracking
Where tracking is available, customers may use the tracking number or tracking link provided in the shipping confirmation.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If tracking information does not update immediately, this does not necessarily mean that the parcel has not been shipped.
For tracking assistance, please contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please include your order number.
8. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
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Recipient name.
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Street address and building number.
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Apartment number, where applicable.
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Postal code.
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City and country.
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Telephone number.
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Email address.
If you notice an error, please contact us as soon as possible.
We may be able to update the delivery address before dispatch. Once an order has been shipped, address changes cannot be guaranteed.
9. Incorrect or Incomplete Addresses
If a parcel cannot be delivered because of incorrect or incomplete customer-provided information, it may be delayed, held by the carrier, returned to the sender or require additional delivery arrangements.
Reasonable additional costs directly resulting from incorrect customer-provided information may be handled in accordance with applicable law.
Please contact customer support promptly if you identify an address error.
10. Failed Delivery Attempts
Depending on the carrier, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
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Attempt redelivery.
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Contact the recipient.
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Leave delivery instructions.
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Send the parcel to a collection point.
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Return the parcel to the sender.
Customers should follow the applicable carrier instructions.
If a parcel is returned following unsuccessful delivery attempts, please contact us to discuss the available options.
11. Delayed Orders
If the estimated delivery period has passed, please check any available tracking information.
If tracking information has not updated for an extended period, please contact:
Email: support@powsx.shop
Include your order number and any available tracking details.
We will review the available shipping information and contact the relevant delivery provider where appropriate.
12. Lost Parcels
If you believe your parcel may be lost, please check the tracking information, confirm the delivery address and check whether another household member or designated recipient accepted the parcel.
If the parcel cannot be located, please contact us with:
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Your full name.
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Order number.
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Delivery address.
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Available tracking information.
If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer protection law.
13. Damaged Parcels
Please inspect your parcel as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, please contact us promptly.
Where reasonably possible, provide:
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Order number.
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Description of the damage.
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Photographs of the product.
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Photographs of the outer packaging.
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Photograph of the shipping label.
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Relevant video evidence, where available.
Please retain the original packaging where reasonably possible until the issue has been reviewed.
Depending on the circumstances, an appropriate remedy may include repair, replacement, return or refund in accordance with applicable law.
14. Incorrect Products or Missing Components
If you receive an incorrect product or your order contains missing items or accessories, please contact customer support.
Please provide your order number, a description of the issue and relevant photographs where reasonably possible.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
Reasonable return shipping costs resulting from an incorrect or non-conforming product supplied by us will be handled according to applicable law and our Return and Refund Policy.
15. Customs, VAT and Import Charges
For all supported delivery destinations, customers are not required to pay any additional import duties, import VAT or customs clearance fees beyond the total amount displayed during checkout.
Any applicable import-related charges are covered by us or handled through our fulfilment arrangements.
Customers will not be required to pay additional import-related charges upon delivery.
Applicable taxes and other mandatory charges collected by us will be included in or disclosed as part of the checkout total, as required by law.
Customs processing may occasionally affect delivery times, but customers will not be responsible for additional import-related charges beyond the checkout total.
16. Delivery Restrictions
Certain products may be subject to delivery restrictions based on:
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Destination country.
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Product type.
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Carrier requirements.
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Customs regulations.
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Safety requirements.
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Applicable law.
If we cannot legally or reasonably deliver a product after an order has been placed, we will contact the customer.
Where appropriate, the affected order or item may be cancelled and any payment already collected for the cancelled item will be refunded in accordance with applicable law.
17. Multiple Shipments
An order containing multiple products may occasionally be shipped in more than one parcel.
In such cases:
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Parcels may arrive on different dates.
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Separate tracking numbers may be provided.
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Different carriers may be used.
If you receive only part of your order, please check all available tracking information before reporting an item as missing.
18. Shipping Carriers
We use third-party postal, courier or logistics providers to deliver orders.
The carrier used may vary depending on the destination, product, parcel size, shipping service and carrier availability.
Tracking and delivery events may be managed through the relevant carrier's network.
Nothing in this section limits our obligations to consumers under mandatory applicable law.
19. Risk During Delivery
For consumer purchases, responsibility for accidental loss or damage during delivery will be determined according to applicable consumer protection law.
Where required by law, risk generally remains with us until the customer, or a designated third party other than the carrier, physically receives the goods, subject to applicable legal exceptions.
If your parcel is lost or damaged before delivery, please contact customer support.
20. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
Email: support@powsx.shop
We will make reasonable efforts to assist.
Once an order has entered fulfilment or has been dispatched, ordinary changes or cancellation may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
21. Refused or Unclaimed Parcels
If you no longer wish to receive an order, please contact customer support rather than simply refusing the parcel.
Refusing or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
Where a parcel is returned because of incorrect delivery information, unjustified refusal or failure to collect it, reasonable additional costs may be handled in accordance with applicable law.
Mandatory consumer rights remain unaffected.
22. Returns and Return Address
Returns, exchanges and refunds are governed by our Return and Refund Policy.
Before returning a product, please contact our customer support team to obtain the applicable return address and return instructions.
Email: support@powsx.shop
The return address may vary depending on the product or order.
Contacting customer support for return instructions does not limit or delay any applicable statutory withdrawal rights.
For ordinary change-of-mind returns, customers are generally responsible for direct return shipping costs where properly disclosed and permitted by law.
Where a return results from a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will be handled according to applicable consumer protection law.
23. Circumstances Outside Our Control
Delivery may occasionally be affected by events outside our reasonable control, including:
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Severe weather.
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Natural disasters.
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Transportation disruptions.
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Carrier interruptions.
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Customs delays.
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Government restrictions.
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Strikes.
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Public emergencies.
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Network or logistics failures.
We will make reasonable efforts to minimise disruption and fulfil our obligations in accordance with applicable law.
24. Customer Support
For questions regarding shipping, delivery, tracking, delayed orders, missing parcels, damaged deliveries or incorrect products, please contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please include your order number when contacting us about an existing order.
25. Changes to This Shipping Policy
We may update this Shipping and Delivery Policy to reflect changes in carrier services, delivery destinations, shipping procedures, applicable laws or business operations.
The current version will be published on our website with its revision date.
Changes will not retroactively remove mandatory rights relating to existing purchases.
26. Company and Contact Information
Company Name: RED CAT DA
Organisation Number: 994 697 560
Registered Address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Website: https://powsx.shop/