Last Updated: October 28, 2026
1. Where do you deliver?
We deliver to countries and regions supported during checkout.
Available delivery destinations are determined by the countries and regions that customers can select and successfully use as shipping destinations during checkout.
Delivery availability may depend on the destination, postal code, product availability, carrier coverage and applicable restrictions.
2. How much does shipping cost?
We offer free standard shipping to all supported delivery destinations, with no minimum order value.
The standard shipping charge is zero in the applicable checkout currency.
3. How long does order processing take?
Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.
Orders placed on weekends or applicable public holidays will normally begin processing on the next business day.
Processing may occasionally take longer during exceptional circumstances.
4. How long does delivery take?
Our normal estimated delivery schedule is:
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Order Processing: 1–2 business days.
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Transportation: 5–7 business days.
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Total Estimated Delivery: 6–9 business days.
These are estimates, not guaranteed delivery dates.
Actual delivery times may vary because of carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
5. How can I track my order?
Where tracking is available, customers will normally receive tracking information after their order has been dispatched.
Shipping confirmation may include a carrier name, tracking number or tracking link.
Tracking information may take approximately 24–48 hours after dispatch to become active.
For assistance, please contact support@powsx.shop with your order number.
6. What payment methods do you accept?
The payment methods available for each order are those displayed during checkout.
Payment availability may vary depending on the delivery destination, currency, order details and payment service availability.
If a payment method is not displayed during checkout, it is not available for that order.
7. Do you offer Cash on Delivery?
Where Cash on Delivery (COD) is available, customers may select it during checkout.
With COD, payment is made when the parcel is delivered.
Availability may depend on the destination, postal code, order value or delivery provider.
If COD is not displayed during checkout, it is not available for that order.
8. Is payment secure?
We take reasonable measures designed to support a secure shopping environment.
Customers should complete payments only through the official checkout process and use the payment methods displayed there.
Never send passwords, payment account login credentials or complete payment-card details to customer support by email.
9. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
Email: support@powsx.shop
Telephone: +47 78 98 55 45
We will make reasonable efforts to assist before dispatch.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
10. What should I do if I entered the wrong delivery address?
Please contact us immediately if you notice an error in your delivery information.
If your order has not been dispatched, we may be able to update the address.
Once the parcel has been shipped, address changes cannot be guaranteed.
Reasonable additional costs resulting directly from incorrect customer-provided information may be handled according to applicable law.
11. What happens if my order is delayed?
Delivery delays may occasionally occur because of carrier congestion, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
If the estimated delivery period has passed and your tracking information has not updated for an extended period, please contact support@powsx.shop.
We will review the available information and assist where appropriate.
Mandatory consumer rights concerning delayed delivery remain unaffected.
12. What should I do if my parcel appears lost?
Please check any available tracking information, confirm your delivery address and check whether another household member or designated recipient accepted the parcel.
If you still cannot locate it, please contact us with your order number.
If the shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer protection law.
13. What should I do if my order arrives damaged?
Please contact support@powsx.shop promptly.
Where reasonably possible, provide your order number, a description of the issue and relevant photographs of the product, packaging or shipping label.
We will review the matter and provide an appropriate remedy in accordance with applicable law.
14. What happens if I receive the wrong product?
If you receive a product different from the one ordered, please contact us promptly.
Please provide your order number, a description of the issue and relevant photographs where reasonably possible.
Depending on the circumstances, we may arrange an appropriate replacement, return or refund in accordance with applicable law.
15. What if something is missing from my order?
If your order arrives with missing products, accessories or components, please contact support@powsx.shop.
Please provide your order number and a description of the missing items.
Relevant photographs may help us review the issue.
We will provide an appropriate solution in accordance with applicable consumer protection law.
16. What is your return period?
We offer an additional 30-day voluntary return policy for eligible products.
Customers may generally request a voluntary return within 30 days after receiving their order, subject to the conditions stated in our Return and Refund Policy.
This voluntary policy does not reduce any mandatory statutory consumer rights.
17. Do EU and EEA customers have a 14-day right of withdrawal?
Eligible consumers in the European Union and European Economic Area generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.
For physical goods, the withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
This statutory right is separate from our voluntary 30-day return policy.
Please review our Return and Refund Policy for complete details.
18. Who pays return shipping costs?
For ordinary change-of-mind returns, customers are generally responsible for direct return shipping costs where properly disclosed and permitted by law.
Where a return results from a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will be handled according to applicable consumer protection law.
19. How do I request a return?
Please contact our customer support team:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please provide your order number, contact information and details of the product you wish to return.
Our customer support team will provide the applicable return instructions.
Contacting customer support for return instructions does not limit or delay any applicable statutory withdrawal rights.
20. Where should I send my return?
Before returning a product, please contact our customer support team at support@powsx.shop to obtain the applicable return address and return instructions.
The return address may vary depending on the product or order.
Please use the return address provided in the applicable return instructions.
Contacting customer support for return instructions does not limit your statutory withdrawal rights.
21. Are there products that cannot be returned?
Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.
Examples may include personalised products, rapidly perishable goods, certain unsealed hygiene products and other legally recognised exceptions.
These exclusions do not affect mandatory rights concerning defective, damaged, incorrect or non-conforming products.
22. Can I exchange a product?
Please contact us if you wish to exchange a product for another model, size or variation.
Depending on availability, we may arrange an exchange or ask you to return the original product and place a new order.
Replacement product availability cannot be guaranteed until confirmed.
23. When will I receive my refund?
For approved returns under our voluntary 30-day return policy, refunds will normally be initiated within 10 business days after approval.
For qualifying statutory withdrawals, refunds will be processed without undue delay and generally no later than 14 days after receiving the valid withdrawal notice, subject to legally permitted withholding until the returned goods or sufficient evidence of return is received.
Your bank or payment provider may require additional processing time.
24. How will I receive my refund?
Where possible, refunds will normally be made using the original payment method.
For Cash on Delivery orders, an alternative refund arrangement may be necessary because payment was collected upon delivery.
Our customer support team will contact you where additional information is required to arrange an appropriate refund.
25. Are customs duties and import taxes included?
For all supported delivery destinations, customers are not required to pay any additional import duties, import VAT or customs clearance charges beyond the total amount displayed during checkout.
Any applicable import-related charges are borne by us or handled through our fulfilment arrangements.
Customers will not be required to pay additional import-related charges upon delivery.
26. Can I refuse a Cash on Delivery parcel?
If you selected Cash on Delivery and no longer wish to receive the order, please contact us as soon as possible.
Simply refusing a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
Mandatory consumer rights remain unaffected.
27. What happens if I do not collect my parcel?
If a parcel is sent to a collection point, please collect it within the period specified by the carrier.
Unclaimed parcels may be returned to the sender.
Reasonable additional costs resulting from failure to collect a parcel may be handled according to applicable law.
If you wish to cancel or withdraw from an order, please contact us directly.
28. Will my order arrive in one parcel?
Orders containing multiple products may occasionally be shipped separately.
Products may arrive on different dates, and separate tracking numbers or carriers may be used.
If you receive only part of your order, please check any available tracking information before reporting an item as missing.
29. How is my personal information handled?
Personal information is processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR where applicable.
Information may be processed to manage orders, payments, delivery, customer support, returns, refunds, fraud prevention and legal obligations.
Please review our Privacy Policy for more information.
30. How do I contact customer service?
For questions about products, orders, payments, shipping, returns, refunds or other customer service matters, please contact:
Company Name: RED CAT DA
Organisation Number: 994 697 560
Registered General Managers:
Christen Bugge Hjorth
Ole Christian Bøe
Registered Address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Website: https://powsx.shop/
For product returns, please contact customer support to obtain the applicable return address and instructions.