Last Updated: October 28, 2026
If you have questions about our products, orders, payments, shipping, returns, refunds or other customer service matters, please contact us using the information below.
1. Company Information
Company Name: RED CAT DA
Organisation Number: 994 697 560
Registered General Managers:
Christen Bugge Hjorth and Ole Christian Bøe
Registered Address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Website: https://powsx.shop/
2. Customer Support
For questions regarding products, orders, payments, delivery or after-sales service, please contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
When contacting us about an existing order, please include your order number and the email address used during checkout.
3. Shipping and Delivery Inquiries
For questions about order status, shipment tracking, delivery delays, missing parcels or delivery address issues, please contact our customer support team.
Our normal estimated delivery schedule is:
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Order Processing: 1–2 business days.
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Transportation: 5–7 business days.
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Total Estimated Delivery: 6–9 business days.
We offer free standard shipping to all supported delivery destinations.
Available delivery destinations are those selectable during checkout for which an order can be successfully completed.
Customers are not required to pay additional import duties, import VAT or customs clearance charges beyond the total amount displayed during checkout.
Any applicable import-related charges are borne by us.
Delivery times are estimates, not guaranteed delivery dates.
4. Returns and Refunds
Before returning a product, please contact our customer support team to obtain the applicable return address and return instructions.
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please provide your order number, contact information and details of the product you wish to return.
The return address may vary depending on the product or order.
Please use the return address provided in the applicable return instructions.
We offer an additional 30-day voluntary return period for eligible products.
Eligible consumers in the European Union and European Economic Area generally have a separate statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.
Contacting customer support for return instructions does not limit or delay any applicable statutory withdrawal rights.
For complete conditions, please refer to our Return and Refund Policy.
5. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Where reasonably possible, provide:
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Your order number.
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A description of the issue.
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Photographs of the product.
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Photographs of the packaging.
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Relevant photographs or videos demonstrating the problem.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
6. Product Questions
If you have questions concerning product specifications, features, compatibility, availability or variations, please contact our customer support team before placing your order.
Email: support@powsx.shop
Telephone: +47 78 98 55 45
7. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist before dispatch.
Once an order has entered processing or has been dispatched, ordinary changes may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
8. Privacy and Data Protection Requests
For questions concerning personal information or requests to exercise applicable data protection rights, please contact:
Email: support@powsx.shop
Please describe your request and provide sufficient information to help us identify the relevant account or transaction.
We may request additional information where reasonably necessary to verify identity before processing a privacy request.
For more information, please review our Privacy Policy.
9. Complaints
If you have a complaint concerning a product, order, payment, delivery or customer service matter, please contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please include your order number where applicable, a description of the issue and any relevant supporting information.
We will review your complaint and respond as reasonably appropriate.
Nothing in this section limits mandatory consumer rights or legally available remedies.
10. Official Business Information
Company Name: RED CAT DA
Organisation Number: 994 697 560
Registered General Managers:
Christen Bugge Hjorth and Ole Christian Bøe
Registered Address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Website: https://powsx.shop/
For product returns, please contact customer support to obtain the applicable return address and instructions.