If you have any questions about our products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.
Customer Support
Company name: RED CAT DA
Organisation number: 994 697 560
Responsible person: Ole Christian Bøe
Registered address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Email: support@powsx.shop
Telephone: +47 78 98 55 45
We aim to respond to customer enquiries as soon as reasonably possible during normal business days.
Order Inquiries
For questions regarding an existing order, please include the following information when contacting us:
- Your full name;
- Order number;
- Email address used when placing the order; and
- A brief description of your inquiry.
Providing this information will help us locate your order and respond more efficiently.
For order-related enquiries, please contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Shipping and Delivery Inquiries
If you are contacting us about:
- Order status;
- Shipment tracking;
- Delivery delays;
- Missing parcels;
- Failed delivery attempts; or
- Delivery address issues,
please include your order number and any available tracking information.
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please review our Shipping and Delivery Policy for complete information regarding order processing, estimated delivery times and shipping procedures.
Returns and Refunds
Before returning any product, please contact us first to request return authorization and receive the applicable return instructions.
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:
RED CAT DA
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Organisation number: 994 697 560
Please do not send a return without first contacting us.
For complete return conditions, eligibility requirements, refund procedures and applicable withdrawal rights, please review our Return and Refund Policy.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Where reasonably possible, please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed.
Contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
We will review the information provided and offer an appropriate solution in accordance with our policies and applicable consumer law.
Product Questions
If you have questions regarding:
- Product specifications;
- Product features;
- Product compatibility;
- Product availability;
- Product variations; or
- Other product-related information,
please contact our customer support team before placing your order.
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist you before the order has entered processing or been dispatched.
Once an order has already been processed or shipped, changes or ordinary cancellation may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including requesting access to, correction of or deletion of personal information, please contact:
Email: support@powsx.shop
Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
For more information about how we collect, use and protect personal information, please review our Privacy Policy.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please include:
- Your full name;
- Order number, where applicable;
- A clear description of the issue;
- Any relevant photographs or supporting information; and
- The resolution you are requesting.
We will review your complaint and respond as soon as reasonably possible.
Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.
Business Information
RED CAT DA
Organisation number: 994 697 560
Responsible person: Ole Christian Bøe
Registered address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Customer support email: support@powsx.shop
Customer support telephone: +47 78 98 55 45
When contacting us regarding an existing order, please include your order number and the email address used when placing the order.