Last Updated: October 28, 2026
This Return and Refund Policy applies to purchases made through powsx.shop, operated by RED CAT DA.
We aim to provide clear and transparent information about returns, refunds, cancellations and applicable consumer rights.
Nothing in this Policy limits any mandatory consumer rights available under applicable Norwegian, European Union or European Economic Area consumer protection law.
1. Company Information
Company Name: RED CAT DA
Organisation Number: 994 697 560
Registered Address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Website: https://powsx.shop/
2. 30-Day Voluntary Return Policy
We offer a 30-day voluntary return period for eligible products.
Customers may request a return within 30 days after receiving their order.
To qualify for a voluntary return, the product should generally:
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Be in the same condition in which it was received.
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Be unused and undamaged.
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Include all original accessories, components and manuals.
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Include original tags or labels, where applicable.
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Be returned in its original packaging where reasonably possible.
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Be accompanied by proof of purchase.
Products showing excessive use, damage, alteration or missing components may not qualify for a full voluntary refund, except where mandatory consumer rights apply.
Our voluntary 30-day return policy is separate from and does not reduce any statutory withdrawal, warranty or consumer protection rights.
3. How to Request a Return
To request a return, please contact our customer support team.
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Please provide:
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Your full name.
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Order number.
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Email address used during checkout.
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Product you wish to return.
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Reason for the return, where applicable.
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Photographs or videos if the product is damaged, defective or incorrect.
Our customer support team will review your request and provide the applicable return instructions.
For voluntary returns, please follow the return instructions before shipping the product.
This procedure does not limit or delay any applicable statutory withdrawal rights.
4. Return Address
Before returning a product, please contact our customer support team to obtain the applicable return address and return instructions.
Email: support@powsx.shop
The return address may vary depending on the product or order.
Please use the return address provided in the applicable return instructions.
Contacting customer support for return instructions does not limit your statutory withdrawal rights.
5. European Union and EEA Statutory Right of Withdrawal
Consumers purchasing eligible products through distance-selling arrangements in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.
For physical goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise this right, you must inform us of your decision to withdraw before the applicable withdrawal period expires.
You may send a clear withdrawal statement to:
Email: support@powsx.shop
Please identify the relevant order and clearly state your decision to withdraw.
After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after informing us of your decision.
Our additional voluntary 30-day return policy does not replace or restrict statutory withdrawal rights.
6. Condition of Products Under the Statutory Withdrawal Right
When exercising an applicable statutory withdrawal right, customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where permitted by applicable law, customers may be responsible for any reduction in product value caused by handling beyond what is reasonably necessary for such inspection.
Opening packaging does not automatically remove a statutory withdrawal right unless a specific legal exception applies.
7. Return Shipping Costs
Change-of-Mind Returns
For ordinary change-of-mind returns under our voluntary 30-day return policy, customers are generally responsible for the direct cost of returning the products.
Where an eligible consumer exercises an applicable statutory right of withdrawal, the consumer is also responsible for the direct return shipping cost where this responsibility has been properly communicated and is permitted by law.
We recommend using a secure and trackable shipping service.
Damaged, Defective or Incorrect Products
Where a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will be handled by us as required by applicable consumer protection law.
Please contact customer support for the appropriate instructions.
8. Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Email: support@powsx.shop
Where reasonably possible, provide:
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Your order number.
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A description of the issue.
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Photographs of the product.
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Photographs of the packaging.
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Photographs of the shipping label.
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A video demonstrating the issue, where relevant.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, remedies may include repair, replacement, price reduction or refund.
Nothing in this section limits mandatory consumer rights concerning defective or non-conforming goods.
9. Non-Returnable Products and Exceptions
Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.
Examples may include:
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Products made to the customer's specifications or clearly personalized.
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Goods that deteriorate or expire rapidly.
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Sealed products unsuitable for return for health protection or hygiene reasons once unsealed.
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Products that become inseparably mixed with other goods after delivery.
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Certain sealed audio, video or computer software products after opening.
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Digital content where statutory withdrawal rights have been validly lost under applicable law.
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Other products subject to legally recognized exceptions.
These exceptions do not affect mandatory rights concerning defective, damaged, incorrect or non-conforming goods.
10. Exchanges
If you wish to exchange a product for another model, size or variation, please contact our customer support team.
Depending on product availability and the circumstances, we may arrange an exchange or ask you to return the original product and place a new order.
Replacement product availability cannot be guaranteed until confirmed.
Mandatory consumer rights remain unaffected.
11. Return Inspection
After receiving a returned product, we may inspect it to determine whether the applicable return conditions have been met.
For voluntary returns, a refund may be refused or reasonably reduced where permitted by law if the product has been damaged, materially altered, excessively used or returned with missing components.
For statutory withdrawal returns, any deduction for diminished value will be determined in accordance with applicable consumer protection law.
We will notify you after reviewing the return.
12. Refunds Under Statutory Withdrawal Rights
Where a valid statutory withdrawal right applies, we will reimburse the payments received from the consumer as required by applicable law.
This generally includes the cost of our least expensive standard delivery option, where applicable.
Any additional cost resulting from a more expensive delivery option selected by the customer may be excluded from reimbursement where permitted by law.
Refunds will be processed without undue delay and generally no later than 14 days after we receive the valid withdrawal notice, subject to applicable legal provisions.
For physical goods, where permitted by law, we may withhold reimbursement until we have received the returned goods or the customer has provided sufficient evidence that the goods have been sent back, whichever occurs first.
Unless otherwise agreed or legally required, refunds will be made using the same payment method used for the original transaction.
Customers will not be charged a separate refund processing fee by us.
13. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns under our voluntary 30-day return policy, we will notify the customer after the returned product has been received and inspected.
If the return is approved, the refund will normally be initiated within 10 business days after approval.
Where possible, refunds will be issued using the original payment method.
Banks, payment providers or financial institutions may require additional processing time before the refunded amount becomes available.
If more than 15 business days have passed since we confirmed approval and you have not received your refund, please contact:
Email: support@powsx.shop
Telephone: +47 78 98 55 45
These voluntary refund procedures do not reduce any mandatory statutory refund rights.
14. Cash on Delivery and Other Payment Refunds
Available payment methods are those displayed during checkout for the relevant order.
For purchases paid through Cash on Delivery (COD), an alternative refund arrangement may be necessary because payment was originally collected upon delivery.
Where necessary, our customer support team will contact the customer to arrange an appropriate refund method.
For purchases paid through an online payment method, approved refunds will normally be processed using the original payment method unless another method is agreed or required by applicable law.
Customers should not send passwords, authentication codes or complete payment-account credentials by email.
15. Order Cancellations
If you wish to change or cancel an order before dispatch, please contact us as soon as possible.
Email: support@powsx.shop
We will make reasonable efforts to assist with cancellation or modification requests.
Once an order has entered processing or has been dispatched, ordinary cancellation or modification may no longer be possible.
Any applicable statutory withdrawal or cancellation rights remain unaffected.
16. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
If you wish to withdraw from a purchase, please clearly communicate your decision to us.
Reasonable additional costs resulting from incorrect delivery information, unjustified refusal or failure to collect a parcel may be handled in accordance with applicable law.
Nothing in this section limits mandatory consumer rights.
17. Proof of Purchase
We may request reasonable proof of purchase when processing returns, exchanges or refunds.
Acceptable proof may include:
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Order confirmation.
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Order number.
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Purchase receipt.
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Payment confirmation.
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Other information reasonably sufficient to identify the transaction.
18. Consumer Rights
This Return and Refund Policy provides additional voluntary return terms alongside applicable statutory consumer rights.
Nothing in this Policy excludes, restricts or reduces any consumer right that cannot legally be excluded or waived.
Where mandatory applicable law provides greater protection, those legal requirements will apply.
19. Changes to This Policy
We may update this Return and Refund Policy to reflect changes in applicable law, business operations or return procedures.
The current version will be published on our website with its revision date.
Changes will not retroactively remove mandatory rights arising from existing purchases.
20. Contact Information
For questions concerning returns, refunds, exchanges, cancellations, damaged products or statutory withdrawal rights, please contact:
Company Name: RED CAT DA
Organisation Number: 994 697 560
Registered Address:
c/o Ole C Bøe
Eilert Sundts gate 36
0259 Oslo
Norway
Email: support@powsx.shop
Telephone: +47 78 98 55 45
Website: https://powsx.shop/
For product returns, please contact customer support to obtain the applicable return address and instructions.